Middleware Management

Red Rock's team of experienced technical consultants and DBAs manage and maintain Middleware environments by ensuring the stability, performance and integrity of application interfaces and crucial Middleware components. Our Managed Services team can help to improve service delivery through our ITIL-based processes and by leveraging the expertise and insights we have gained in managing and supporting more than 175 customers across the past 15 years.

Supported Middleware Environments

  • Oracle Fusion Middleware
  • WebLogic
  • BPM
  • BPEL
  • SOA

Middleware Management Services

  • Level 2/3 technical support
  • Incident management
  • Backup management
  • Middleware health check reviews
  • Management of data recovery and refreshes
  • Security management
  • Performance management
  • Liason with Oracle Global Support
  • Change/release management
  • Monitoring of middleware processes, SOA interfaces, BPM/BPEL processes etc

Benefits of Red Rock Middleware Services

  • 24x7 support with commitment to SLAs
  • Access to middleware specialists across a wide range of products/versions
  • Proactive problem prevention and remediation
  • Total service flexibility
  • Eliminate key person risks
  • Delivers high level of availability and ensures business continuity
  • Predictable costs and lower Total Cost of Ownership
  • Improved system capacity and performance
  • Improved processes through implementation of Oracle best practices
  • Fifteen years of Oracle Fusion Middleware support experience at your fingertips