Database Management

UXC Red Rock’s Database Management service proactively identifies and resolves potential issues before they negatively impact our customers' systems. Our team of experienced technical consultants and DBAs manage and maintain database environments by ensuring the stability, performance and integrity of application interfaces and crucial database components.

Supported Database Environments

  • Oracle
  • DB2
  • SQL Server
  • MySQL

Database Management Services

  • Level 2/3 technical support
  • Database environment monitoring
  • Incident/problem management
  • Backup management
  • Management of DR processes
  • Environment restores, clones and refreshes
  • Security management
  • Database health check reviews
  • Performance management
  • Liason with Oracle Global Support
  • Change/release management
  • Patch management

Benefits of UXC Red Rock Database Services

  • 24x7 support with commitment to SLAs
  • Access to database specialists across a wide range of products/versions
  • Proactive problem prevention and remediation
  • Total service flexibility
  • Eliminate key person risks
  • Delivers high level of availability and ensures business continuity
  • Predictable costs and lower Total Cost of Ownership
  • Improved system capacity and performance
  • Improved processes through implementation of DBA best practices
  • Fifteen years of Oracle Database support experience at your fingertips