Application Management

Red Rock’s Managed Services team works with customers to improve their organisation’s Oracle application service delivery. Our ITIL-based service management and support processes align to the needs of our customers' businesses to ensure that day-to-day operations run smoothly and that all users are supported. Our Cloud-based application delivery can help organisations reduce costs, increase business flexibility and ease overall application management.

Application Management

  • Oracle E-Business Suite
  • PeopleSoft
  • JD Edwards
  • Primavera
  • Demantra
  • Hyperion
  • BI
  • WebCenter

Application Management Services

  • Level 1/2/3 functional end user support
  • Application level monitoring
  • User access and security management
  • Configuration management
  • System administration
  • Incident management
  • Workflow management
  • Application health check reviews
  • Customisations and enhancements
  • Patch management
  • Change management
  • JD Edwards CNC
  • Liaison with Oracle Global Support

Benefits of Red Rock Application Services

  • 24x7 support with commitment to SLAs
  • Access to Oracle application specialists across a wide range of modules/versions
  • 'Fractional resourcing' that significantly reduces operational and support costs
  • Improved levels of service for end users
  • Greater user efficiency
  • Eliminate key person risks
  • Workflow management
  • Improved system capacity and performance
  • Improved processes through implementation of Oracle best practices
  • Maintains regulatory compliance
  • Fifteen years of Oracle Application support experience at your fingertips