At UXC Red Rock, our change management approach uniquely aligns to and complements our Oracle expertise and best practice methodologies.
When overlooked or ignored, change impacts within an organisation have the potential to impede productivity and generate resistance at many levels. Effective change management and training can redefine the criteria of success for a project to deliver on time, on budget and achieve the business outcomes intended.
Our change and training consultants work closely alongside our technical and functional experts to deliver a seamless implementation that focuses on the strength of both people and technology.
End User Training
Critical to the success of any technology enabled transformation is the acceptance and adoption of technology by your people. UXC Red Rock designs, builds and delivers customised training programs to promote end user adoption.
UXC Red Rock also specialises in the use of rapid authoring tools, such as Oracle User Productivity Kit (UPK), to accelerate development of learning products required for these training programs.
Change and Training Services
UXC Red Rock’s change and training framework identifies the deliverables recommended as part of the change management and training effort over the project duration. Part or all of the components of this framework can be incorporated into a project depending on its size, complexity and budget. Some of these services include:
- Stakeholder Analysis
- Change Readiness Assessment
- Communications Strategy
- Change & Training Plan
- Audience Analysis
- Training Needs Analysis
- Course Planning & Scheduling
- Train the Trainer/ End User Training
- Business Readiness Assessment
- Go-Live Support/ Post Go-Live Support